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Cookie Policy
1.What This Policy Covers
This Cookie Policy explains how EASEHAWK TECHNOLOGIES PRIVATE LIMITED ("MoxSend", "we", "us") uses cookies and similar technologies (localStorage, session storage, tracking pixels, and SDKs) across moxsend.ai and the MoxSend web application. This document should be reviewed in conjunction with our Privacy Policy.
2.What Cookies & Tracking Technologies Are
Cookies are small text data files stored on your device that allow web applications to recognise your browser, remember stateful preferences, maintain secure active sessions, and provide usage telemetry.
- First-Party Cookies: Set directly by MoxSend to power essential core workflows, authentication tokens, and user preferences.
- Third-Party Cookies & SDKs: Set by verified analytical and infrastructure providers to assess performance, site reliability, and user journeys.
- Local & Session Storage: Browser-based storage mechanisms used to maintain fast, client-side UI states and caching.
3.Cookie Categories We Use
| CATEGORY | PURPOSE | EXAMPLES | DURATION |
|---|---|---|---|
| Strictly Necessary | Authentication, session security, CSRF protection, load balancing | Session tokens, CSRF validation, auth headers | Session |
| Preferences & State | UI theme (light/dark), dashboard filter memory, language selection | Theme preference, sidebar collapse state | Up to 12 months |
| Analytics & Performance | Understanding aggregate usage and identifying UX friction points | Google Analytics (_ga, _gid), Mouseflow session telemetry | Up to 24 months |
| Marketing & Attribution | Measuring landing page campaign performance and referral attribution | Referral source parameters (if applicable) | Up to 30 days |
4.Analytics & Consent Framework
- Google Analytics: We utilize Google Analytics to understand visitor interactions, aggregate geographic distributions, and page conversion flows.
- Mouseflow: We use Mouseflow to analyze aggregated usability metrics and diagnose interface issues.
- Consent Controls: Where required by EU/UK GDPR, Saudi PDPL, or other privacy regulations, non-essential cookies are only initialized upon affirmative user consent.
5.How to Manage & Disable Cookies
You can configure your browser to block, filter, or delete cookies at any time. Please note that blocking strictly necessary cookies will disrupt essential functionality such as secure authentication and session persistence.
- Google Chrome:
Settings → Privacy and security → Third-party cookies / Cookies and other site data - Apple Safari:
Settings / Preferences → Privacy → Block all cookies / Manage Website Data - Mozilla Firefox:
Settings → Privacy & Security → Cookies and Site Data → Clear Data / Manage Exceptions - Microsoft Edge:
Settings → Cookies and site permissions → Manage and delete cookies and site data
6.Outreach Email Tracking Pixels
In addition to web cookies, the platform includes lightweight open/click telemetry mechanisms for outreach emails dispatched by workspace customers:
- Open Tracking: A single 1x1 transparent tracking pixel used to measure campaign deliverability and open rates.
- Click Tracking: Custom domain redirect links enabling real-time conversion monitoring for links included in outreach sequences.
- Customer Control: The sending customer acts as data controller and may enable or disable tracking within their campaign settings.
7.Policy Updates
We may periodically update this Cookie Policy to reflect new technology integrations, vendor updates, or regulatory changes. The "Last Updated" timestamp at the top indicates the latest version.
8.Contact Us
For inquiries regarding our use of cookies or privacy practices, please contact hello@moxsend.ai.